First Timers' Guide
Bars & Restaurants
01 September 2020
1 September 2020 -- Spring is in the air at Mt Buller with the annual rollout of the Early Bird Season Memberships for 2021 on sale today.
If you are ready to put this year behind you and start fresh, to look forward to the time when you can travel beyond your suburb or street, Mt Buller invites you to think about getting back on the slopes in 2021!
Back in March, Buller Ski Lifts Pty Ltd (BSL) and the Mt Buller & Mt Stirling Resort Management Board (RMB) gave a clear commitment through their COVID-19 refund policy, to provide Season Members and guests with Resort Entry Season Passes or Village Access Permits the reassurance of credit and refund options if the pandemic prevented them from visiting the resort.
BSL and the RMB are proud that Mt Buller was the only Australian alpine resort that did not restrict access to its valued Season Members in 2020 and that the entire resort team worked tirelessly against a backdrop of a global pandemic to get open, stay open and deliver a positive and safe experience for 44 days.
Mt Buller and Mt Stirling temporarily closed on 6 August as part of public health measures to slow the spread of coronavirus aligned with stage 3 restrictions in regional Victoria.
The resorts remain hopeful of reopening to visitors if restrictions ease before the end of the 2020 snow season. Over 90cms of snow has fallen in recent weeks further raising hopes for spring skiing and boarding.
We are pleased to advise that BSL is providing options for credits or refunds to everyone who purchased a Season Membership and that the RMB is offering refunds to everyone who purchased a Resort Entry Season Pass or Village Access Permit for the 2020 Snow Season. Members and Pass-holders are being contacted directly with these offers.
Buller Ski Lifts considered carefully how to recover some of its costs in this extraordinarily challenging season and at the same time treat loyal Season Members fairly. The options considered included a ‘day’s used’ and a pro-rata ‘days of lift operation’ approach, however neither of these felt completely fair for everybody. With no suitable ‘one-size-fits-all’ answer the lift company ultimately took the ground-breaking step of providing its loyal Season Members the choice to contribute what they felt was appropriate to their situation in 2020.
Buller Ski Lifts General Manager Laurie Blampied explained, “Coronavirus (COVID-19) has taken so many choices away from all of us this year. As BSL wrestled with how to fairly assess credit or refund options we realised calculating days available or days used was not appropriate, so we took the decision to give our Members the choice to elect what contribution they wish to make”
“The approach we’ve taken is unusual but has a lot to do with the trusted relationship we hold with our Members; these are passionate individuals and families who share our commitment to this mountain”. “We’ve been heartened to hear from some who see their Membership as a long term partnership that spans good seasons and bad, requesting to maintain their contribution and already looking ahead to 2021.”
These comments were echoed by RMB CEO Mark Bennetts, “Relationships are very important to us at Mt Buller & Mt Stirling, and we hope that everyone who shows their commitment by buying any of our season product wants to come back year after year. So in these tough times, we also decided to take a long term view by providing refunds to all season pass holders, and we look forward to seeing them all return to the resorts in 2021”.
Get the scoop on what’s happening around Mt Buller.
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