Ski Club of Victoria - Front Office Receptionist - Immediate Start

The Ski Club of Victoria, passionately known as ‘The Whitt’ is looking for an experienced Front Office Receptionist to join our dynamic and diverse team for the coming winter season.

• Live & work on the mountain
• Onsite shared accommodation provided at a discounted rate
• Access to Buller Crew program & discounted season pass

The Ski Club of Victoria is seeking an experienced Front Office Receptionist to join their team for the coming Winter season.

If you have a passion for proving exceptional customer service and an eye for detail, this may be the job for you!

The Ski Club of Victoria is the oldest alpine club in Victoria. We pride ourselves on our hospitality and historical contributions to Mount Buller as an alpine resort and community.

The successful candidate will have a professional attitude and fun-loving and friendly personality, who is not afraid to have a chat to our members. Experience in a similar role and the willingness to learn systems and follow procedures is essential. Attention to detail, excellent organisation skills and the ability to multitask are key attributes to being successful in this role.

A sound knowledge of all MS Office programs is essential and experience using a property management system (PMS), will be highly regarded

Duties & Responsibilities 

• Greet all members and guests on arrival and ensure club licensing rules are adhered too.
• Provide an excellent customer service experience to members and guests to ensure their needs and requirements are catered for at check in, during their stay and at check out.
• Manage guest reservations, process deposit payments, send email correspondence and action special requests, as per the clubs operational policies and procedures.
• Answer all incoming phone calls and respond to email inquiries in an accurate and timely manner
• Process daily check-ins and check-outs in the PMS. Monitor in-house guests accounts to ensure all room rates and charges are posted correctly on a daily basis. 
• Assist in maximizing room revenue and sales through effective utilization of room rates and promotional packages. 
• Maintain and update the membership database. Process new membership applications and respond to inquiries to drive membership sales.
• Daily shift reconciliation of all payments and charges
• Assist with completing administrative tasks, as directed by Front Office Manager.

 Skills & Qualifications

• Previous experience in a similar role
• Experience using a PMS
• Proficient in use of MS Office

This is a casual seasonal position across a 7-day operation, that includes days, evenings, and weekend shifts. This position will ideally start immediately; however, it may be flexible for the right person.

Don’t miss out on this opportunity of a lifetime to live and work in the mountains, ski or snowboard, and make lifelong friends!

Applicants must have the right to work in Australia and be able to commit to the entire winter season (immediate start to end of September)

Onsite shared accommodation is provided at a discounted rate

Access to Buller Crew program and discounted season pass.

If this sounds like the role for you, please submit your application via email to hr@skivictoria.com.au with a copy of your resume, cover letter and a recent photograph