Guest Service Agent

Applications are now being sought for a Guest Service Agent to work in our 4-Star Boutique Hotel and Spa on Mount Buller for the 2024 Ski Season.

• Live and Work on Mount Buller
• Desirable Staff Benefits
• Onsite Accommodation

The ideal candidates will have a minimum of 1-year experience in a similar role in a 4-5 star hotel/resort. A polite and pleasant manner is essential along with excellent written and verbal communication skills, immaculate presentation and an eye for detail. We require team players who are hardworking, reliable and true front-office professionals. You must be prepared to work a six-day week throughout the season and always maintain a sunny disposition.

What will I be doing?

As a Guest Service Agent, your primary role will be to welcome and efficiently check-in and check-out hotel guests. You are required to assist the Front Office Manager in performing the daily operations of the front office and reception to deliver an excellent guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Be the first point of contact for guests upon their arrival and explain all aspects of their stay at the hotel
• Ensure a smooth and efficient experience delivered to all guests at check-in, during their stay and at check-out
• Accurately and efficiently process hotel reservations, whilst complying with operational policies and procedures
• Respond to all incoming phone calls, emails and guest queries in a timely, professional and polite manner
• Assist in maximising hotel occupancy and revenue through effective utilisation of accommodation rates, promotional packages and upselling
• Adhere to strict security and privacy policies and procedures, in relation to clients' financial and personal information
• Processing and reconciling EFTPOS, cash and online payments and end-of-shift handover according to procedure
• Maintain and process guest accounts, ensuring all charges are accurately posted in a timely manner
• Provide exceptional levels of guest service
• Liaise and assist housekeeping with checking of rooms prior to guest’s arrival
• Assist and effectively communicate with other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and health and safety legislation

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role
• Basic administration and sales skills
• Excellent written and verbal communication skills
• Passion for delivering exceptional levels of guest service
• Ability to problem solve and work under pressure
• Flexibility to respond to a range of different work situations
• Ability to work independently and in a team
• Attention to detail
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;

• Industry-relevant tertiary qualification
• Extensive experience in a similar role
• Experience using a Property Management System 'RMS"
• Sound knowledge of all MS Office programs
• Australian resident or must have a current working visa for Australia
• Seasonal Work - must be available to commence May (ASAP) to the end of September 2024.

What will it be like to work for Breathtaker Hotel and Spa?

Breathtaker Hotel and Spa is a luxurious boutique 4-star hotel centrally located in the Mt Buller village. We offer guests a unique experience in the ski fields, with multiple food and beverage outlets, a day spa, and the finest in accommodation, service, amenities and value. 

The philosophy of Breathtaker is a simple and effective one:

“Every day, we strive to create a truly unique, enjoyable and memorable experience for every guest.”

We achieve this by consistently offering:

• Outstanding service by caring staff

• Clean and well-appointed property

• Unique and versatile facilities

• Value for money

• A 'Yes' attitude-always

The above goals can only be reached through a safe, fulfilling and supportive work environment. The Hotel as a whole, and the departments within, can only operate effectively by working as a team. Each and every team member plays an integral role in the success of what we do.

The Benefits?

We offer competitive rates and packages inclusive of onsite full board accommodation in a shared room that includes Wi-Fi, cleaning of communal staff areas, weekly laundering of linen and three meals a day.

Apply Now!

If this sounds like the position for you and you meet the criteria, we would love to hear from you. 

Please send your CV, Cover Letter and Photo to careers@breathtaker.com.au