Guests with Disability

TRAVEL CONSIDERATIONS

Your Journey to Mt Buller

We recommend that all visitors pre-book resort entry and other services to take advantage of discounts and streamline their journeys. People with disabilities or special needs are also encouraged to stop at the Mirimbah Resort Entry building so our customer service team can streamline your experience by asking our car parking attendants to reserve an appropriate parking spot for you and mobilising the wheelchair accessible ride share if needed.

Driving - Wheel Chains

All visitors to Mt Buller and Mt Stirling are required to carry wheel chains. If wheel chains need to be fitted there will be clear public signage and staff available to provide information. However, you will be required to fit your own chains, as there is no chain fitting service. Wheel chains may only be required for 2-wheel drive (2WD) cars depending on road conditions. Click here for more information.

Car Parking

Mt Buller has dedicated carparks for day and overnight visitors which are accessible, although surfaces can be icy and snowy. Please talk to the carparking attendant when you arrive, and they will direct you to an easily accessible parking spot.

Getting from the Carpark to the Village

Day visitors can use the free Day Car Park Shuttle Buses which are wheelchair accessible or book the wheelchair accessible ride share vehicle for a fee.

If you are staying overnight, we encourage you to pre-book the wheelchair accessible ride share vehicle before you leave home by calling (03) 5777 6158 to avoid delays. If you haven’t pre-booked this vehicle, please let the customer service staff at Mirimbah Resort Entry know so they can arrange it for you.

If you are a Disabled Wintersport Australia (DWA) Member we offer a 50% discount on ride share fares for the DWA member and 1 carer/companion for up to two trips per day.

You can also contact one of the private taxi services that operate at Mt Buller. For more information about DWA please contact DWA directly at www.disabledwintersport.com.au or call 1300 265 730.

STAYING AT MT BULLER

The accommodation providers listed here have wheelchair-accessible rooms and facilities. It is recommended that you talk directly with accommodation staff to discuss any particular needs prior to your trip to Mt Buller.

Ajax Ski Club

Located on Stirling Road, 300 metres from the Village Centre. The main entrance to the building is accessible via a ramp. There is one room with a queen-sized bed, and 5 single-sized bunk beds (accommodates up to 11 people), with a wheelchair-accessible bathroom. The dining and lounge room are both on the same level as the bedroom, bathrooms, and entrance. For more information, contact (03) 5777 6286. Grid reference I5 on the Mt Buller Village Map.

Melbourne University Alpine Lodge

Located at the corner of The Avenue and Cow Camp Lane, in close proximity to the Village Bus Terminal. There is one bedroom with 2 bunk beds (accommodates up to 4 people) and a wheelchair-accessible bathroom. The lodge has a communal kitchen and common room on the ground floor. The main entrance into the lodge is wheelchair accessible. For more information, contact (03) 8344 5405. Grid reference I7 on the Mt Buller Village Map.

Mt Buller Chalet Hotel

Located on Athlete’s Walk in the heart of the Village. There is one room with a wheelchair-accessible bathroom, which can accommodate 2 people. The main pedestrian entrance from Athlete’s Walk is wheelchair-accessible although the road-side entry is not wheelchair-accessible. For more information, contact 1800 810 200 or (03) 5777 6566. Grid reference J9 on the Mt Buller Village Map.

GETTING AROUND

The Mt Buller Village consists quite hilly terrain, which can be covered in snow and ice during the snow season. There is a free shuttle that runs around the village however, these are not wheelchair accessible. For independent wheelchair users, this is challenging, and a companion may be needed for assistance.

You can book the wheelchair accessible ride share for trips around the village by calling (03) 5777 6158. If you are a DWA Member we offer a 50% discount on rideshare fares for the DWA member and 1 carer/companion for up to two trips per day.

RESORT FACILITIES

Accessible toilets are located at:

• Abom Hotel - at the top of Athlete’s Walk. Mt Buller Village Map, J11
• Horsehill Car Park –Near the Northside Lift. Mt Buller Village Map, U3
• Village Square Plaza – In the Mt Buller Village. The Village Bus Terminal entrance is accessible. Mt Buller Village Map, J8
• Arlberg Hotel -Located at the top of Summit Road. The toilet can be accessed from the Summit Road entrance on the lower level. Mt Buller Village Map, I15
• Mt Buller Chalet Hotel - Located on Athlete’s Walk. The toilet can be accessed from Athlete’s Walk entrance on the ground floor. Mt Buller Village Map, J9

Village Square Plaza is the main public day shelter providing seating, wheelchair-accessible toilet, free WI-FI and food. The wheelchair-accessible entry is via the Village Bus Terminal entrance. Mt Buller Village Map, J8.

Getting on the snow

The DWA Resort Services Manager can help you access a range of services and supports to help you get on the snow and loving it.

DWA provides its members with a variety of services including subsidised use of adaptive snowsports equipment and assistance from volunteer adaptive snowsports guides.

Members are able to access discounts through DWA’s partnership with Buller Ski Lifts and Alpine Resorts Victoria. This includes discounted lift tickets and lessons through the Mt Buller Ski and Snowboard School with fully qualified adaptive snowsports instructors. More information about lessons can be found here.

Adaptive Snowsports Lessons

The Mt Buller Ski & Snowboard School has a limited number of qualified adaptive snow sports instructors available to teach individuals with a range of disabilities the skills required to ski or snowboard. DWA members receive a concession (subject to availability) on private lessons through the Mt Buller Ski & Snowboard School. Please contact the Ski and Snowboard School via email snowsports.school@skibuller.com.au  or phone (03) 5777 7877, or visit the front desk in Ski and Snowboard School building. It is strongly recommended to book in advance.

Disabled Wintersport Australia

Disabled Wintersport Australia (DWA) is the National Sporting Organisation body responsible for adaptive winter sport in Australia. The mission of DWA is to "promote and foster the advancement of participation of people with disability in winter sports in Australia, with safety and dignity." More information about membership benefits can be found here.

Buller Ski Lifts and Alpine Resorts Victoria are proud partners and supporters of DWA.