SNOW GUARANTEE POLICY

No Snow? Money Back!

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and applies if there is insufficient snow cover. 

Snow Guarantee Timing Diagram 

How does it work?

If our Snow Guarantee lifts (see the table below) aren't operating in the two (2) days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back.  Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only between 9am two days prior to your arrival through to 5pm on the day before you arrive.  E.g. if your scheduled day of arrival is Sunday, you must call between 9am Friday and 5pm Saturday to apply the guarantee to your booking.

Note: bookings cannot be cancelled prior to 8 June

The Snow Guarantee applies as follows:

Season  2019 Dates Snow Guarantee Lift/s
Off Peak Season

Opening Weekend until 28 June.  

9 September until season close.

New Bourke Street Express (Previously known as Blue Bullet)
Peak Season 29 June - 8 September

New Bourke Street Express and Mercedes-Benz Chairlift,

PLUS any two (2) of the following:

Wombat, The Fox, Skyline, Koflers, Summit, Howqua or Northside Express

 

Exclusions

Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It does not apply where the lifts aren't operating due to following:

  • Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
  • Lift closure due to mechanical breakdowns or equipment failure.

The Snow Guarantee also doesn't apply to the following:

  • Retail tickets purchased at on-mountain sales offices;
  • Booking fees or commissions payable to booking agents.

Look for the Snow Guarantee logo on accommodation listings and book your Mt Buller snow holiday with confidence.


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