Privacy Policy

BULLER SKI LIFTS PRIVACY POLICY

We value the privacy of every individual and are committed to protecting all personal information we collect. We strive to comply with the Privacy Act 1988 (Cth) and similar laws. Where we handle health information in Victoria, we also comply with the Health Records Act 2001 (Vic), where applicable. This policy describes how we manage personal information in accordance with those laws.

We may update this Privacy Policy from time to time to reflect changes to our information-handling practices, services, technology or legal obligations. The current version will be published on our website and will show its effective date. Updated versions of this policy can also be obtained by contacting our Privacy Officer.

Collection and use of personal information

We collect personal information that is reasonably necessary for our functions and activities, including daily operations, providing products and services, maintaining customer accounts, communicating with customers, managing safety and security, improving our operations and promoting our products and services.

The personal information we collect will depend on how you interact with us. It may include your name, postal address, email address, telephone number, date of birth, account details and proof-of-identity information.

We may also collect information about your bookings, purchases, participation in resort activities and use of our websites, applications and facilities.

We aim to collect only the information that is reasonably necessary for the relevant purpose.

Other information we may collect and use includes:

We operate live webcams and CCTV cameras in public areas of the resort, such as ski runs, lift queues, and village areas. These cameras are used for operational, safety, and promotional purposes. Footage may be streamed on our website, other 3rd party websites, or social media channels. The cameras do not monitor private spaces. By entering public areas of Mt Buller, you acknowledge that you may appear incidentally in our live or recorded footage.

We may also use your personal information when:

• providing you with records or photos of your use of our resort;
• ensuring the safety and security of our resort, including preventing fraud or illegal activity;
• planning our operations and the internal management of our resort;
• holding races, competitions and events; and
• any reporting by us to authorities as required by law.

We may collect and use sensitive information (health information) from you or a third party if:

• you consent. Generally, this information will be used to make special arrangements to cater for your needs; or
• there is a medical emergency or a threat to the health and safety of any person. In this case, the information will be used to provide medical services including emergency medical services.

Marketing

Any person who supplies contact details to us may receive direct marketing material from us or other companies operating at our resort.

We may use your contact details and other relevant personal information to send you information about Mt Buller products, services, offers, events, resort conditions and benefits that may be of interest to you.

We will send direct marketing communications where you have consented, where consent can reasonably be inferred in the circumstances, or where the communication is otherwise permitted by law.

Marketing communications may be sent by email, SMS, telephone, post, push notification, in-app message or through online advertising channels.

If you complete the sign up form at https://mt.skibuller.com.au/email-sign-up, you can also opt-in to receive marketing communications for Mt Buller News & Deals, Buller Sports, Mt Buller Accommodation or all of the above.

Where appropriate, we may tailor communications using information such as your stated interests, account information, communication preferences, past bookings and purchases, and interactions with our websites, applications and communications.

If at any time you no longer wish to receive marketing material, you may:
• opt out by using the unsubscribe feature in the email or SMS marketing material;
• changing your communication preferences using the feature in the email marketing material; or
• contact our Privacy Officer as set out below.

Disclosure to others

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. This may require disclosure of the information to our related companies.

It may be necessary for the purpose for us to disclose personal information to unrelated companies and persons when we:

• process your online or phone orders;
• engage third parties to provide services to us, such as marketing, information technology and internet service providers or those who provide support services at events and competitions; or
• provide medical treatment or manage a threat to health and safety or other emergency.

We may also disclose personal information to insurers, the police, courts, regulatory authorities or similar if required by law or in relation to preventing illegal activity.

How we collect personal information

Usually, the personal information is supplied directly by you by completing our registration forms, entry forms, booking forms and ecommerce fields. We may collect and update your information when you deal with us over the phone, by email, or when you visit our website or our resort. We may also collect personal information about you through third parties such as any travel agent or travel wholesaler you may book through.

When a registered B-TAG is scanned or read by equipment located at or near a lift or other facility, we may record information including the B-TAG identifier, date, time, lift name or facility and associated account holder This feature is important for safety and fraud prevention as well as providing data on your enjoyment of the resort.

Automatic Information

We automatically collect some information from your computer or web device when you visit mtbuller.com.au, shop.skibuller.com.au or book.mtbuller.com.au. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, products being added to cart, custom website events, and searches and/or reservations facilitated or made. We may use cookies, pixels, tags, software development kits, local storage, mobile identifiers and similar technologies to collect this information.

This information may initially be associated with a browser, device, app installation or alias identifier rather than your name. If you later identify yourself, including by logging in, creating an account, registering for a service, making a purchase, completing a form or interacting with a personalised communication, we may connect your earlier and later digital activity with your customer profile.

Third Party Websites

From time to time, we may advertise third party products and services, and provide links on our website or within emails to other websites for this purpose. When you click on these links you are no longer on the Buller Ski Lifts website and are subject to the terms and conditions and privacy policy of the third-party website.

Please be careful with the information you share on these third-party websites. We cannot accept responsibility for the privacy or security practices of these companies or their use of information you choose to share.

Your responsibilities

If you provide personal information to us about another person, including a child, family member, guest, employee, student or group participant, you must have authority to provide that information.

You should make the person, or their parent or guardian where appropriate, aware that their information has been provided to us and direct them to this Privacy Policy.

You must obtain any consent required before providing sensitive or health information about another person.

Security of personal information

We may store personal information we hold in hard copy documents, as electronic data or in our software or IT systems and those of our service providers. We endeavour to protect all personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification, and disclosure. We achieve this through:

When purchasing through our website, you will be required to provide billing information such as your credit card number, expiration date and address. The server that your credit card number and expiration data is collected on uses encryption technology to protect the information while in transit to bank. The credit card information is not known to us and is not stored in our database.

While we take all reasonable steps to ensure the security of information provided to us via the website, there are risks in transmitting information across the internet. If you are concerned about conveying sensitive information via the internet, we recommend that you contact us by telephone, email, or mail.

Retention of your information

We generally retain personal information we hold for as long as is necessary to perform the function or provide the services in relation to which the information is collected. However, we may retain personal information for longer periods to comply with legislative requirements for document retention.

Accessing your information

We try to ensure that personal information we hold is accurate, complete, and up to date. If your contact details change, please update your communication preferences, or update your account details at https://shop.skibuller.com.au/customer/info.

If you ask us, we will provide you with access to and allow you to correct personal information we hold about you. In some circumstances we may require you to pay the reasonable cost of providing access to your personal information.

There are certain occasions when we are permitted to deny access. If we do not provide you with access to your personal information, we will advise you of the reasons for the refusal and inform you of any exceptions relied upon.

Why do we use cookies?

We use cookies and similar technologies on our websites, applications and digital communications.

These technologies may include cookies, pixels, web beacons, tags, local storage, app software development kits and mobile or online identifiers.

They may be used to:

• enable websites, applications, accounts and booking services to operate;
• keep you signed in and maintain your session;
• remember settings and preferences;
• understand how our digital services are used;
• measure and improve performance;
• diagnose errors and technical problems;
• measure communication and campaign performance;
• personalise content and communications; and
• support relevant advertising and marketing where permitted.

What type of cookies do we use?

Strictly necessary cookies
These are required for essential website, app, security, account, booking or payment functions. Some services may not operate correctly without them.

Functional technologies
These remember choices and preferences and provide enhanced or personalised functionality.

Analytical/performance cookies
These help us understand how people use our websites and applications, measure traffic and performance, identify technical issues and improve our services.

Third-party cookies
Our websites may set several types of third-party cookies; however, we do not control the operation of them.

The third-party cookies that may be set include:

• Google Analytics – www.google.com/policies/privacy/
• Facebook – https://www.facebook.com/policies/cookies/

These help us measure campaigns, understand engagement, personalise marketing and make advertising more relevant.

You can block cookies by changing the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Contact Information

If you wish to gain access to your personal information or have a query about our collection, use or handling of personal information, please contact our privacy officer.

Please include enough information for us to understand your request or concern. We may contact you for further information and may need to verify your identity.

If you have a complaint about a breach of your privacy, please make your complaint in writing addressed to the Privacy Officer. The Privacy Officer will usually respond within 30 days to complaints.

The Privacy Officer
Buller Ski Lifts Pty Ltd
PO Box 1,
Mt Buller, Victoria, 3723

Email: privacy@skibuller.com.au

For more information on privacy visit the following websites:

• Office of the Australian Information Commissioner (www.oaic.gov.au)
• Office of the Victorian Information Commissioner (https://ovic.vic.gov.au)
• Victorian Health Complaints Commissioner (https://hcc.vic.gov.au)

Effective date: August 2026