First Timers' Guide
Bars & Restaurants
Visitors from regional Victoria (other than Ballarat) are currently welcome to visit Mt Buller on presentation of a negative COVID test taken within the previous 72 hours. Children under 12 years do not require a test.
Resort staff and residents are highly recommended to take a COVID test prior to arrival at the resorts.
If you have an existing booking and are impacted by COVID travel restrictions you can request reschedule your arrangements or request a refund under the COVID-19 Refund Policy. Please make your request via email via your confirmation/booking correspondence.
CONTACTLESS PAYMENT IN RESORT. Most businesses, including lift pass and lesson sales are ONLY available via contactless card payment or online. Mt Buller encourages guests to plan ahead, book and pre-pay online for the best price and to ensure all elements of your visit are confirmed before you travel.
We encourage you to sign up to our news emails and sign up for resort stakeholder notices
Every year the health and safety of everyone in resort is our top priority. We will operate within the Government’s regulations in response to the COVID-19 situation.
Everyone in resort is required to follow all directions for physical distancing and hygiene, our collective safety counts on it.
We’re asking guests and employees to stay home if they’re unwell
In addition to the usual cancellation policy, Buller Holidays will provide a cancellation, change of dates, or full/partial (based on the pricing of actual products for days consumed) refund or credit on unused pre-paid resort entry, accommodation, lift tickets, lesson, rental products and other unused pre-paid services and activities booked via the Mt Buller online stores if:
The Victorian Dept of Health & Human Services has developed detailed FAQs being regularly updated as guidance changes: www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19
If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days – 1800 675 398
For the latest health information and advice go to coronavirus.vic.gov.au
Information for dog permits
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