COVID 19

 Updated: 16 September 2020

***Mt Buller Mt Stirling resort is open to regional Victorians from 17 September***

From 17 September regional Victorians are welcome to visit the resort which is open for walking, sightseeing, limited snowplay on Bourke Street while snow conditions permit, stunning alpine views and plenty of fresh air. 

All visitors must follow all public health guidelines and maintain social distancing, santisation and capacity limits.  

  • Visitors must register at the resort entry, follow all guidelines and receive a temperature check.  No resort entry fee applies.
  • Overnight visitors must carry wheel chains
  • Face coverings are required for all Victorians when you leave the home - details here
  • Details on Victorian government "Coronavirus Road to Recovery" and the steps is available here

As resort operations are adapted details will be shared here — please bookmark this link and check back. 
We encourage you to sign up to our news emails and sign up for resort stakeholder notices 

Resources

  • The resort has worked with government and industry on a COVID SAFE operating plan to ensure the health and wellbeing of staff, guests and the wider community.
  • View the Mt Buller Mt Stirling COVID Safe plan here - updated 25/6/20
  • The state government Alpine Activities Guidelines for coronavirus (COVID 19). View here.
  • The Australian Government is asking us all to download the COVIDSafe app.  You can find more information and download it here

  

We’re taking the following steps to protect our guests, staff and resort community. 

Every winter the health and safety of everyone in resort is our top priority.  This is even more critical this year as we adapt to the challenge of coronavirus (COVID-19).  We operate within the Government’s regulations in response to the COVID-19 situation

Everyone in resort is required to follow all directions for physical distancing and hygiene, our collective safety counts on it.  

These include:

    • Limiting guests in resort each day so that we can provide services while maintain appropriate social distancing. All guests MUST pre-purchase lift passes prior to arrival online and register their details.
    • Limiting daily resort entry and parking passes to manage visitor numbers with pre-booking essential (permit holders excepted).
    • Most venues in resort will be cashless for contactless payment.
    • We’re adding clear signage and markers around resort to help everyone maintain the 1.5m spacing and will limit occupancy in all venues in line with regulations.
    • We’re installing physical barriers and markers at counters and queues to provide everyone space and protection.
    • Public events and gatherings of large groups will not be happening this season for obvious safety reasons.

  • There will be rigorous hygiene and sanitisation practices across the resort including the following:
    • sanitisation stations throughout the resort.
    • procedures to sanitise high use zones including chairlifts  and rental equipment.
    • promoting best practice hygiene protocols amongst staff and guests.
    • stringent and increased cleaning procedures for resort facilities.
    • We’re asking guests and employees to stay home if they’re unwell.

 

Let’s Keep Our Season Safe
What is your Cancellation Policy? 

Buller Holidays will provide a cancellation, change of dates, credit forward or full refund on all prepaid resort entry, accommodation, lift, lesson, rental products and other pre-paid services and activities if;

  • You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates; OR
  • The Mt Buller resort is closed due to COVID 19; OR
  • Government policies due to COVID 19 prevent you from travelling on your intended dates;
  • OR
  • Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in resort for your travel dates.
  • If your circumstance meets any of the criteria listed above, please contact the Mt Buller reservations team to request a reservation change, or cancellation.

Access the policy here

More Questions?

Please contact Buller Holidays on 1800 810 200 or bookings@bullerholidays.com.au if you booked via mtbuller.com.au or the contact information on your booking if you made it directly.  Look after yourself and one another and we will continue to share updates on this page.

Update 1 September 

Thank you to everyone who joined us on the slopes during this strange and shortened season.

On 1 September Buller Ski Lifts (BSL) announced options for credits or refunds to everyone who purchased a Season Membership and the RMB offered refunds to everyone who purchased a Resort Entry Season Pass or Village Access Permit for the 2020 Snow Season. Members and Pass-holders were all contacted directly with these offers. See Latest News for the details.

Season Membership & Resort Entry Season Pass Refund Policy

Seasonal Programs

Those enrolled in 2020 programs with Snow Squad, TBR and Mt Buller Race Club were also contacted on 1 September regarding refund and credit options on 2020 products.

FURTHER USEFUL INFORMATION

The Victorian Dept of Health & Human Services has developed detailed FAQs being regularly updated as guidance changes: www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days – 1800 675 398

For the latest health information and advice go to coronavirus.vic.gov.au

Information for dog permits


search
accommodation

Arrive

Depart

Adults

Kids