COVID 19

 Updated: 8am 3 August 2020

As of Monday 3 August face covering is required when outside for regional Victoria - details here

*** Buller Ski Lifts has confirmed lifts will operate until Wednesday 5 August ***
Details on operations beyond Wednesday to be determined following government advice will be published here as soon as confirmed.

For updates regarding coronavirus status within the Mansfield Shire click here

Melbourne or Mitchell Shire residents are under Stage 4 restrictions prohibiting travel.
Regional Victorians are able to visit until Stage 3 restrictions come into effect on 11.59am Wed 5 August. Check the details here

It is going to be different this winter as we all adapt to the constraints of coronavirus. 

We are limiting guest volumes in resort to maintain social distancing, there are rigid cleaning and sanitisation protocols in place and our local mountain staff numbers are heavily reduced. This means the full range of products and services are reduced to adapt to the necessary restrictions.

You will have a lot of questions, and this season is going to be different to ‘normal’ so we’ve compiled FAQs here to help you navigate the changes.  

As plans are adapted details will be shared here --  please bookmark this link and check back. 
We also encourage you to sign up to our news emails and sign up for resort stakeholder notices

 

Resources

  • The Australian Government is asking us all to download the COVIDSafe app as they ease restrictions.  You can find more information and download it here
  • The resort has worked with government and industry to prepare a COVID SAFE operating plan to ensure the health and wellbeing of staff, guests and the wider community.

View the Mt Buller Mt Stirling COVID Safe plan here -updated 25/6/20

  • The state government has developed Alpine Activities Guidelines for coronavirus (COVID 19). View here.
  • Updated information on COVID testing, and the health and medical services on Mt Buller can be found here.

 

RESORT OPERATIONS

Skiing & Snowboarding

  • Check the snow and lift report for daily scheduled operations.  Sign up for snow report emails
  • Multi-day (2-7 day) tickets through to the end of the season are available online: Check  availability and pricing in the online store.  1 day tickets are released if capacity allows (7 days prior) - check online.
  • Sign up for news emails at bit.ly/bullersignup to ensure you receive all resort updates.
  • In accordance with the capacity constraints and in the interests of public safety, skiing and snowboarding is restricted to Season Members and guests who have pre-purchased lift tickets.
  • Sightseeing tickets for ABOM Express are available -  online tickets only. 
  • Season Memberships -- Refunds or 2021 credits for those not using their membership due to COVID-19 will be assessed in September 2020 when we know the full impact on the 2020 season.  Check the refund policy here

Resort Entry and Parking

There are daily capacity limits on vehicles in resort and pre-booking your entry and parking is essential. Only pre-paid bookings and permit holders are able to enter the resort.

Tobogganing

We look forward to offering tobogganing as soon as conditions permit which won’t be long now… keep an eye on the daily snow play parks report here for updates. We will be managing capacity during busy periods and have measures in place so users of the parks adhere to current health guidelines for physical distancing.

Cafes, bars, restaurants & activities

Cafes, bars & restaurants are open, not all activities will be available this year. For up to date information, see the what’s on page here>

 

We’re taking the following steps to protect our guests, staff and resort community. 

Every winter the health and safety of everyone in resort is our top priority.  This is even more critical this year as we adapt to the challenge of coronavirus (COVID-19).  We’re continuing to operate within the Government’s regulations in response to the COVID-19 situation

Everyone in resort is required to follow all directions for physical distancing and hygiene, our collective safety counts on it.  

These include:

    • Limiting guests in resort each day so that we can provide services while maintain appropriate social distancing. All guests MUST pre-purchase lift passes prior to arrival online and register their details.
    • Limiting daily resort entry and parking passes to manage visitor numbers with pre-booking essential (permit holders excepted).
    • Spacing the lift lines to keep to the 1.5m between each person. “Tip to tail” will help us keep a safe distance on the slopes.
    • Loading a maximum of three passengers per six-seater, two per quad chair, two per triple chair and one per T-bar to maintain physical distance on the lifts.  Family groups will be able to ride together.
    • We’re commencing the season with just private lessons. Beginners are strongly recommended to book a lesson to get started safely.
    • There is NO tobogganing in resort until further notice. 
    • Most venues in resort will be cashless for contactless payment.
    • We’re adding clear signage and markers around resort to help everyone maintain the 1.5m spacing and will limit occupancy in all venues in line with regulations.
    • We’re installing physical barriers and markers at counters and queues to provide everyone space and protection.
    • Public events and gatherings of large groups will not be happening this season for obvious safety reasons.
    • We’ve closed indoor facilities that bring groups of people together including the Buller Air Zone and Buller Kids Crèche.

  • There will be rigorous hygiene and sanitisation practices across the resort including the following:
    • sanitisation stations throughout the resort.
    • procedures to sanitise high use zones including chairlifts  and rental equipment.
    • promoting best practice hygiene protocols amongst staff and guests.
    • stringent and increased cleaning procedures for resort facilities.
    • We’re asking guests and employees to stay home if they’re unwell.

 

Let’s Keep Our Season Safe

Book all lift passes and resort/parking passes online, prior to arrival 

Lift passes must be pre-purchased online at mtbuller.com.au.

  • Lift pass sales are capped daily to manage appropriate numbers of skiers and snowboarders permitted on the ski area each day. You will need to plan ahead like never before.
  • Currently lift pass sales are paused while conditions are assessed for future pass releases. We will announce when online sales resume.
  • We plan to prioritorise multi-day passes. Based on sales/capacity 1 day passes may be progressively released (online) 48 hours ahead.
  • Resort entry and parking passes are also capped to daily limits (permit holders excepted) and must be pre-purchased online to secure entry into the resort.  This is in effect from Friday 5 June for the snow season.

Booking accommodation?  You should immediately book resort entry/parking here as it will be limited.

Resort entry charges and parking procedures are in effect.  Daily limits for cars to Mt Buller and Mt Stirling apply.  You MUST pre-book to enter the resort. Sales are not available at the gate.  Book ahead here.

Season Parking Permit and Village Access Permit holders do not need to pre-book and have unrestricted access separate to the daily limits.  Permits must be clearly displayed.

All guests driving into the resorts (including permit holders) must complete a pre-registration to help record/trace guests for safety reasons and will need to stop at Mirimbah Gate. A link will be sent to register all people arriving. Guests will receive a Buller ID to use when entering the resort and visiting participating outlets.

Ride Share (formerly taxis) provide transfers for guests and luggage from the overnight car parks to the village. Guests need to load and unload their own luggage  Book ahead.

Car Park shuttle buses (for guests without luggage) are in operation with physical spacing and hygiene procedures in place.  Please follow all directions and maintain a safe distance when using this service. 

At this stage Intra-village shuttles are not expected to operate this season as to minimise the risk of virus transmission.

Limited Ski & Snowboard School lessons will be available this season

We’re commencing the season with private lessons only. Beginners are strongly recommended to book a lesson to get started safely.

Equipment rental is available 

Skis, snowboard, boot and helmet rental is available.  All rental equipment is cleaned and sanitised after use.

All outlets will operate in compliance with Government’s physical distancing requirements.

Signage, floor markers and distance indicators will help everyone abide by the guidelines which are compulsory for everyone’s safety.

Is skiing or boarding okay without lesson for a beginner? 

Mt Buller strongly recommends first timers and beginners start with a lesson for safety.  Private lessons are available for pre-purchase, and are recommended.

Do I need to pre-book resort entry and parking or can I just come on the day? 

All visitors MUST pre-book and pay for resort entry and parking online BEFORE they visit so the resort can manage the capacity limits required to meet the Government requirements. 

Resort entry procedures are in place from the Queen’s Birthday long weekend. Pre-book your entry here.

Season Parking Permit and Village Access Permit holders do not need to pre-book and can anticipate unrestricted access separate to the daily limits.  Permits must be clearly displayed.

All guests driving into the resorts (including permit holders) must complete a pre-registration to help record/trace guests for safety reasons and will need to stop at Mirimbah Gate. A link will be sent to register all people arriving. Guests will receive a Buller ID to use when entering the resort and visiting participating outlets.  

All overnight cars MUST carry wheel chains and daily requirements are posted here.

How do I get a transfer up to the village from the car park? 

Ride Share (formerly taxis) provide transfers for guests and luggage from the overnight car parks to the village.  Book ahead.

Car Park shuttle buses (for guests without luggage) operate during the day from the car parks and will operate with physical spacing and hygiene procedures in place.  Please follow all directions and maintain a safe distance when using this service. 

At this stage Intra-village shuttles are not expected to operate this season as to minimise the risk of virus transmission.  Check all transport information here and book ahead for a smooth journey.

BTAG – pick up options 

Your B-TAG (lift pass) or Season Membership will be available for collection from Village Ticket Office/Saleyards in resort from 22 June.    Strict queuing procedures will be in place to ensure physical distancing and we appreciate your patience while our teams work to deliver a safe and efficient service under these new guidelines.

Ski lifts to operate (a little later than usual) from 24 June 2020 

We’re stoked to be open for skiing and snowboarding from 24 June 2020, and will continue snow conditions permitting. Keep an eye on the live cams for snow updates.

To join us you MUST pre-purchase lift passes prior to arrival.  2020 Season Members passes are valid as usual from opening of the lifts and you do not need to request your dates to ride.

Currently pass sales are paused while snow conditions are assessed and future releases of passes managed to fit the conditions.  We will announce when online sales resume online and via emails - search 'sign up' and get on the list for the updates.

Due to reduced staffing and guests this season the lift operations will be adapted to provide efficient lifting with a scaled operation.  It is anticipated approx 13 lifts will operate this season as conditions allow.

Please note tobogganing is NOT permitted in resort until further notice and will only be available once the Snow Play Parks are open and staffed for obvious safety reasons. Please also note sightseeing access to the lift will NOT initially be available (until further notice).

Will I be able to use cash in resort?  

Most operators in resort will be providing cashless/contactless payment to ensure a safer experience for guests and staff.

Activities and services that will be closed 

We are finalising the precise details of operating this modified snow season but can confirm the following activities will NOT be on offer when we open. We will continue to monitor the situation and adapt if this changes.

  • Group lessons, Bunyips and Buller Kids Crèche
  • Buller Air Zone
  • National Alpine Museum of Australia
  • Terrain parks
  • Twilight Sessions on Bourke Street and entertainment in the Village Square
  • School holidays activities
  • Events that bring together large groups of people such as opening weekend fireworks, Pond Skim and 80’s Day

What accommodation limitations will there be? Can lodges and hostels open?

  • Full service hotels and self-contained accommodation are able to open. Guests can book through Buller Holidays, online via mtbuller.com.au or direct.
  • All other lodging such as lodges and hostels are developing their plans in accordance with Government COVID-19 restrictions which are easing from 20 July. Contact lodges directly for updates.

Will restaurants be open for dining in and takeaway?

  • Yes, most Mt Buller food and beverage outlets are planning to open from 24 June subject to official Government advice and physical distancing limits. Please contact restaurants directly to make a reservation.
  • The café at Mt Stirling is open, conditions permitting. Limited snow, limited cafe operations and no toboganning until further notice. Check mtstirling.com.au for details and hours.
  • We will update the What’s On at mtbuller.com.au and share updates in resort as operations and hours are confirmed. Some venues are adapting to offer more take away and provide flexible options around their new spacing limits.

Will Mt Buller be hosting on-mountain or après events this year?

  • To comply with physical distancing requirements we are not planning any events to bring large groups of people together.
  • This will be revised as the season progresses.

Will I be able to use my 2020 Season Membership and Season Parking Permit? 

Mt Buller is honouring 2020 Season Memberships for lift access which will be valid from lift opening and can anticipate unlimited skiing and boarding as operations allow.

Season Parking Permit holders can also anticipate normal use of their access passes, although will be required to stop at the Mirimbah Gate on arrival to provide their passenger information and have their pass clearly displayed.

More detailed information about our approach to refunds and credits will be provided when BSL and the RMB have a clearer understanding of the impacts of COVID-19 issues on the 2020 Snow Season. We expect that refunds or 2021 credits will be processed in September 2020 when 2021 Season Memberships and Resort Entry Season Passes go on sale.

I have lift pass benefits via my pre-purchased Mountain Collective and /or Ikon Pass. How do I claim my pass benefits? 

Mt Buller will honour Mountain Collective and Ikon Passes this winter 2020. Due to daily capacity restraints in 2020, Mt Buller cannot guarantee your preferred day of skiing or snowboarding and you will need to request your dates for approval within the daily capacity limits.

Click here: mtbuller.com.au/Winter/lift-passes-rental-retail/lift-passes/mountain-collective and mtbuller.com.au/Winter/lift-passes-rental-retail/lift-passes/ikon-pass

For more information on Mountain Collective or Ikon Pass products visit mountaincollective.com and ikonpass.com

Will operations change at Mt Stirling this winter? 

Following the recent Victorian government announcements camping and visits at Mt Stirling are permissible from 1 June.  More information is available here.

From midday Friday 5 June resort entry charges and strict caps on visitor numbers apply.

Please be aware the winter seasonal road closures for 4WD access are in effect > more info

Mt Stirling is open for visitors with physical distancing guidelines in place. 

Details on operations of the Café, Alpine Camp, rental and ski school lesson offering will be confirmed conditions permitting at mtstirling.com.au

What is your Cancellation Policy? 

Buller Holidays will provide a cancellation, change of dates, credit forward or full refund on all prepaid resort entry, accommodation, lift, lesson, rental products and other pre-paid services and activities if;

  • You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates; OR
  • The Mt Buller resort is closed due to COVID 19; OR
  • Government policies due to COVID 19 prevent you from travelling on your intended dates;
  • OR
  • Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in resort for your travel dates.
  • If your circumstance meets any of the criteria listed above, please contact the Mt Buller reservations team to request a reservation change, or cancellation.

Access the policy here

 

 
MORE QUESTIONS?

Please contact Buller Holidays on 1800 810 200 or bookings@bullerholidays.com.au if you booked via mtbuller.com.au or the contact information on your booking if you made it directly.  Look after yourself and one another and we will continue to share updates on this page.

Mt Buller will honour Mountain Collective and Ikon Passes this winter 2020. Due to daily capacity restraints in 2020, Mt Buller cannot guarantee your preferred day of skiing or snowboarding and you will need to request your dates for approval within the daily capacity limits.

Click here: Mountain Collective and Ikon Pass

For more information on Mountain Collective or Ikon Pass products visit mountaincollective.com and ikonpass.com

MORE QUESTIONS?

Please contact Buller Holidays on 1800 810 200 or bookings@bullerholidays.com.au if you booked via mtbuller.com.au or the contact information on your booking if you made it directly.  Look after yourself and one another and we will continue to share updates on this page.

COVID-19 CANCELLATION POLICY

COVID-19 Cancellation Policy

Information for dog permits


MORE USEFUL INFORMATION

The Victorian Dept of Health & Human Services has developed detailed FAQs being regularly updated as guidance changes: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days – 1800 675 398

For the latest health information and advice go to http://coronavirus.vic.gov.au/


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