UPDATED: 15 November 2021

Thank you for following the guidelines and keeping all resort visitors and the community safe.



We’re taking the following steps to protect our guests, staff and resort community.

Every year the health and safety of everyone in resort is our top priority. We will operate within the Government’s regulations in response to the COVID-19 situation.

Everyone in resort is required to follow all directions for physical distancing and hygiene, our collective safety counts on it.  

We’re asking guests and employees to stay home if they’re unwell 

Let’s Keep Our Resort Safe
What is your Cancellation Policy? 

Please see our regular cancellation policy
For covid-19 specific cancellations, please view the policy here.

What about Season Memberships, Vehicle Permits, etc? 

This cancellation policy excludes 2021 Season Memberships, village vehicle permits and resort entry season passes. Refer to those products terms and conditions for their specific pandemic clauses.
Please note Season Membership refund requests will be assessed after the end of the declared snow season; 3 Oct - we are not processing any requests until this date at the earliest. For Season Membership and other Terms & Conditions see here


The Victorian Dept of Health & Human Services has developed detailed FAQs being regularly updated as guidance changes:

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days – 1800 675 398

For the latest health information and advice go to

Information for dog permits