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Snow Guarantee

Money-back guarantee on prepaid accommodation, lift tickets, rentals, lessons and more

Snow Guarantee

No Snow? Money Back!


The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence to guests when booking a snow holiday. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental, lesson packages, toboggans park entries, and applies if there is insufficient snow cover.

  • For lift ticket, rental, and lesson packages the “Snow Guarantee” applies if the lift/s named in the below table are not operating for skiing/snowboarding in the two (2) days* before guests’ arrival.
  • For toboggan parks the “Snow Guarantee” applies if both toboggan parks (Village Toboggan Park, Celia’s Toboggan Park) are not operating for tobogganing in the two (2) days* before guests’ arrival.

Snow Guarantee Timing Diagram 

How does it work?

If our Snow Guarantee lifts (see the table below) aren't operating for skiing / snowboarding in the two (2) days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back.


  • You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay; only between 9am two days prior to your arrival through to 5pm on the day before you arrive.  E.g. if your scheduled day of arrival is Sunday, you must call between 9am Friday and 5pm Saturday to apply the guarantee to your booking.
  • Bookings cannot be cancelled prior to opening weekend


The Snow Guarantee applies as follows:

   Season    Periods covered    Snow Guarantee Lift/s
Off Peak Season

1. Opening Weekend until day
before Victorian school holidays.

2. Second Monday in September1 until season close.

Bourke Street Express Chairlift
Peak Season Victorian school holidays2 until end of second week of September.3

Bourke St Express Chairlift and any three (3) of the following:

  • ABOM
  • Bonza
  • Bull Run
  • Howqua
  • Kofler’s T-Bar
  • Northside Express
  • Shakey Knees
  • Skyline T-Bar
  • Summit
  • Wombat


*from 9am two (2) days prior to arrival until 5pm day prior arrival
1 Starting 9th September 2024
2 Starting 29th June 2024
3 8th September 2024


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My planner

Personalise your experience on our site with My Planner

  • → Add your favourite trails, accommodation, events, parks to your list to your list.
  • → Plan your trip by entering your arrive and depart dates to make booking things easier.
  • → Answer a few questions and our website will be totally tailored to your needs.
  • → We’ll also send you email reminders and guides to make your Mt Buller experience incredible.
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