🌟 Hotel Manager

Hotel Pension Grimus is seeking a dynamic and experienced Hotel Manager to oversee the full spectrum of operations at our boutique, ski in/ski out property. This is an exciting opportunity to lead a high-performing team, deliver exceptional guest experiences, and uphold the European alpine hospitality our hotel is famous for.

• Lead the team at an iconic boutique award - winning hotel in a stunning alpine location.
• Attractive salary package with *benefits
• Full time position - Single staff accommodation

JOIN AN ICONIC BOUTIQUE HOTEL AND LEAD ONE OF MT BULLER’S MOST RECOGNISED ALPINE HOSPITALITY DESTINATIONS

Hotel Pension Grimus is seeking a dynamic and experienced Hotel Manager to oversee the full spectrum of operations at our boutique, ski‑in/ski‑out property. This is an exciting opportunity to lead a high-performing team, deliver exceptional guest experiences, and uphold the European alpine hospitality our hotel is famous for.

ABOUT US

Located in the heart of the Mt Buller village, Hotel Pension Grimus is a family-owned boutique hotel offering hotel room and self‑contained apartment accommodation, renowned dining and bar venues, and on-site ski & snowboard centre.  With a strong reputation for personalised service and genuine European alpine charm, we provide guests with an unforgettable mountain experience.

THE ROLE

As Hotel Manager, you will lead all day‑to‑day operations, ensuring outstanding service delivery during the winter ski season and in the summer period administration and maintenance requirements. This is a hands‑on leadership role that requires excellent communication, strong commercial acumen, and the ability to thrive in a fast-paced, environment.

KEY RESPONSIBILITIES

Operational Leadership

• Oversee and support daily operations across Front Office, Housekeeping, Guest Services, Restaurant & Bar, and Ski Hire.
• Lead efficient service delivery during the Winter ski season.
• Manage winter readiness, safety protocols, and resort‑specific requirements.
• Act as the primary escalation point for guest and operational issues.

Guest Experience

• Uphold our warm, personalised, European-inspired hospitality.
• Lead service recovery, guest feedback management and online reputation.
• Maintain a strong presence during peak service times.

Commercial & Financial Management

• Manage budgeting, forecasting, and P&L performance.
• Monitor occupancy, ADR, RevPAR, and F&B revenue streams.
• Optimise labour costs and drive revenue initiatives.

Team Leadership

• Recruit, train, and mentor seasonal and permanent staff.
• Foster a high‑performance, family-aligned culture.
• Manage rostering, performance reviews, and communication across departments.

 Compliance, Safety & Risk

• Ensure compliance with Victorian hospitality, OHS, and liquor licensing requirements.
• Maintain emergency management protocols specific to alpine conditions.

Property & Asset Management

• Oversee maintenance, winter readiness, and contractor coordination.
• Ensure all guest and staff areas meet high standards of presentation.

ABOUT YOU

We're looking for a leader who can bring professionalism, energy, and warmth to this unique alpine role. The ideal candidate will have:

• Previous experience in 4- or 5-star hotel or resort management
• Strong operational and financial management skills
• A hands‑on leadership style and excellent communicator
• The ability to perform in high‑pressure environments
• Availability to work weekends, public holidays, and winter peak periods
• A passion for hospitality and alpine living

WHY JOIN US?

• Lead an iconic  award – winning boutique hotel.
• Work in a stunning alpine environment
• Be part of a supportive, family-run business
• Enjoy a unique lifestyle role with variety, challenge, and reward

HOW TO APPLY

If you're ready to take on a rewarding leadership role in an extraordinary location, we’d love to hear from you.  Please submit a fully detailed CV and photograph to jobs@pensiongrimus.com.au