First Timers' Guide
Bars & Restaurants
All vehicles entering Mt Buller or Mt Stirling are required to pay an entry fee that goes towards the costs of essential services on the mountains.
Under the Resort Management 2021 Vehicle Season Permit Pandemic Refund Policy, you may be eligible to apply for a proportional refund of the purchase price based on the number of days the vehicle was in the Resort. Applications will be crosschecked with the Licence Plate Recognition data to verify days in resort. Credit or rollover toward 2022 vehicle permit is not available.
You MUST apply before 31st October 2021 to receive a refund
Village Permit Pandemic Refund Application Seasons Pass Pandemic Refund Application
Do I need wheel chains?
Wheel chain requirements vary daily for day entry and are determined by the weather forecast and existing road conditions. Requirements may vary between 2WD and 4WD/AWD vehicles. The Wheel Chain Declaration is updated daily at 5pm for the next day.
NOTE - a number of cars are unable to fit chains in accordance with their user manual, plus some tyre sizes may be inappropriate for snow chains (wide and/or low profile tyres are often difficult to fit).
Where do I hire wheel chains?
You need to have hired wheel chains before you arrive at the Mirimbah entry gates (at the bottom of the mountain). There are many hire outlets located along the way at Mansfield and Merrijig.
What if I can’t print my Dashboard pass?
If you can’t print your dashboard pass, have a copy of your purchase confirmation on hand and stop at the resort entry gates when you arrive (at the bottom of the mountain), our resort entry team will be able to print your pass for a $5 fee.
What if I am renting a vehicle and do not know the vehicle registration?
Please stop at the entry gate (at the bottom of the mountain) when you arrive, show your purchase confirmation to our resort entry team who will record the vehicle registration and print your pass. $5 printing fee applies.
Why does my vehicle registration need to be correct?
Mt Buller uses licence plate recognition software. Putting in your correct vehicle details ensures our system recognizes your vehicle, checks you have a valid entry pass and stops you from receiving a fine
Where do I park?
The carparks on Mt Buller are located 1-2kms from the main Mt Buller village. Our parking attendants will direct you to the closest available parking space, from here you can either head straight on to the slopes via the Northside Express chairlift or hop on a free shuttle bus to take you to the village
Can I leave the mountain and re-enter with the same day ticket ?
No,if you leave the mountain in your vehicle you will need to purchase another day entry pass for your vehicle.
All overnight visitors are required by law to carry wheel chains.
A small number cars can not fit chains in accordance with the vehicle’s user manual. Please check your manufacturers guidelines before hiring chains. Alternative transport options to the resort are available.
Overnight carparks are located approximately 2-4kms below the Mt Buller Village. Car parks on Mt Buller are numbered from 1-11,so take note of your carpark number when you arrive to help your Ride Share or private transfer drop you at the right location when you are leaving
How do I get to my accommodation from the carparks?
Guests will need to travel to their accommodation via the ride share or private transfer services. Transers for for Ride Share can be purchased online with overnight parking or you can book directly with one of the private transfer operators.
Can I hop on the free shuttle bus?
The overnight carparks are located further away from the day car parks and therefore overnight visitors are unable to access the free shuttle bus.
I’m staying overnight do I need to use the ride share?
All overnight guests to Mt Buller must take a ride share or private transfer from the car parks to their accommodation. To save on Ride Share, purchase your transfers here before midnight before arrival.
What times do ride share operate?
Ride shares operate 7 days, from 7am - midnight. Out of hours times must be booked, and incur an additional charge of $100.
Are there baggage limits
Each person using the ride share service is permitted to have 2 large bags, 1 ski/snowboard bag or set of skis or snowboard, 1 set of ski or snowboard boots 1 carry-on small item such as a day pack or handbag. All excess luggage will be charged at $10.00 per piece
Can I buy a single trip?
One way tickets to/from the overnight carparks are available to purchase. Guest can also purchase intra-village shuttles to take you locations around the village.
When does the Snowplay Express operate?
It operates on weekends (Saturday and Sunday) in July and August. This service is for day vistors only in vehicles with 7 seats or less. Not available for minibuses, people staying overnight on Mt Buller, or tour goups/commerical operators
Do I have to book both my departure and return times?
Yes when you book, you must book your same day departure and return time. You must also book a seat for every person.
How long does it take to get from Mirimbah to the Mt Buller Village?
It takes approx 45 minutes
What if I miss my departure time?
It is important to be on time for your scheduled departure and be ready at least 15 minutes before. If you miss your scheduled departure time, there may not be other available seats.
Wheel chains are not required if you are catching the Snowplay Express. This is because you are not driving up the Mt Buller Road.
The Snowplay Express departs from Mirimbah Park located through the Entry gate at Mirimbah (at the base of Mt Buller). Parking attendants will direct you where to park.The Snowplay Express will take you directly to the Mt Buller Village Centre.
What is the private transfer service?
Private transfer services were introduced to Mt Buller in 2020 and are authorised to transport guests between overnight car parks and village accommodation or within the village. Two operators have been issued a licence by the RMB to operate at Mt Buller and the set their own fares. These services are more like traditional taxi services with one booking per vehicle, rather than the Ride Share service which carries multiple groups within each vehicle
How can I book a private transfer?
A booking can be made by contacting the private transfer operators directly. Their details can be found here
Should I buy a vehicle season pass?
The vehicle season pass gives access to both Mt Buller and Mt Stirling throughout the entire snow season, so it’s a great option for people who make frequent trips to the resort
Can I use the same pass for multiple vehicles?
The seasons pass can only be allocated to one vehicles registration,it is not transferable
Do I need to prebook entry?
Due to Covid-19 restrictions vehicles with a season pass may need to prebook entry to help manage capacity restrictions throughout the season (no additional charge)
How do I collect my vehicle season pass?
Seasons passes will be mailed to your specified address prior to 28 May 2021. All passes purchased after 28 May 2021 are to be collected from Mirimbah Entry Gate (at the bottom of the mountain).
Will there be an All-Resorts pass this year?
No, due to capacity limitations there will not be an All-Resorts pass for 2021
Provides entry to Mt Buller and Mt Stirling for the whole snow season. No entry to Mt Buller Village
Snowplay Express - July and August weekends
Overnight Entry and Parking from
Ride Share Fares - per person
Alternatively private taxi services are able to provide transfers at a rate set by the operator.
2022 Earlybird Vehicle Season Pass
Earlybird price available until 31st October 2021
No access to the Mt Buller Village
Commercial coach and tour operators pay a set price per person travelling on a coach.
IF YOU ARE A COACH, TOUR OPERATOR OR SCHOOL GROUP CLICK HERE
It’s easy to drive to Mt Buller. There are different requirements for DAY and OVERNIGHT visitors so have read through to get all the info you need.
Coaches are a practical transport option to the snow, and provide great value.
Guests can fly into Melbourne Airport (Tullamarine) and transfer to Mt Buller by coach, or avoid the road altogether and arrive by helicopter.
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